Returns & Exchanges
We hope that you enjoy your JANDED purchase. However, if you are not completely satisfied you can return it to us in its original condition, for a refund within 14 days of receipt*. Please note:
• Shipping costs will not be refunded
• Returned items should not be visibly worn, (visibly worn items will be returned to the customer) Items must be free from any make up stains, deodorant stains and wear.
• For hygienic purposes, earrings cannot be returned or exchanged.
• There are no returns or exchanges on sale items – unless the item is physically damaged
• If you requested custom alterations to your piece, it can not be returned.
Once your return is received and reviewed, we will send you a confirmation email. We will also notify you whether your refund has been approved.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
The customer is responsible for the cost of returning any items and JANDED is not responsible for any returns lost or damaged in the process. As goods can take up to 7 working days to arrive with us, please ensure you allow adequate time for any return.
Please note, there are no refunds or exchanges for bespoke items. Bespoke items can only be amended for fitting.
Although JANDED is a UK based company, we work with designers from all over the world, meaning your items ship from all over the world. Our platform is for various vendors and the vendors maintain full ownership of the products until payment is received.
JANDED is an online community and marketplace for Fashion, with a special focus on handmade items. Many items in our store (because they are made special for you) can take up to 14 working days to ship. Items can also ship from different places. Please allow between 7 and 14 days for an item to ship.
Items can be sent from various couriers, depending on the designer. This include UPS, FedEx, Royal Mail, etc. Please do check product details for delivery information before making your purchase.
UK and Mainland standard delivery Charges £4.99 for up to 10 business days.
European standard delivery charge is £8.50 for up to 10 business days and £12.50 for tracked and signed up to 10 business days.
We understand every bespoke order is unique so we therefore aim to meet you at your price point and within your time constraint.
Pricing within the UK
Standard starts at £4.40 and delivers 1-5 working days
Express starts at £7.25 and Delivers within 1-3 working days
Standard starts at £3.80 and delivers within 5-7 working days
Express starts at £8.60 and delivers within 3-5 working days
Large orders may vary.
Eligible items for return will be refunded if the item value is greater than £100. Items less than £100 will be awarded with a store coupon of equal value to returned purchase.